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Back to Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets

Set Up: Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets

When customers submit your Typeform, they instantly receive a personalized welcome SMS. The system automatically logs submissions to Google Sheets and sends up to 2 follow-up nudges every 24 hours until customers respond, ensuring no leads fall through the cracks.

What This Automation Does
1

Set up Google Sheets tracking

Create a Google Sheet with columns for customerName, customerPhone, submittedAt, repliedAt, nudgeCount, and lastNudgeAt to track all submissions and follow-up status.

2

Connect Typeform submission trigger

Configure the first branch to trigger on new Typeform submissions, sending instant welcome SMS via Twilio and logging customer details to Google Sheets.

3

Configure SMS reply handler

Set up the second branch with Twilio SMS trigger to detect customer replies and automatically mark them as responded in Google Sheets to stop future nudges.

4

Build automated nudge engine

Create the third branch with a 6-hour schedule that finds non-responders in Google Sheets and sends follow-up SMS nudges at 24 and 48 hours after submission.

5

Test and activate workflow

Submit a test entry with your phone number, reply to verify the system marks you as responded, then activate the workflow for live operation.

Prerequisites

  • Typeform account with existing form
  • Twilio account with SMS capabilities
  • Google Sheets access
  • A2P 10DLC registration for US SMS (production)

Services Used

Google Sheets

Services with alternatives — you can swap them in the next step.